Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! Qualsafe customers can raise a request for IT Support by using the following options:
I'm A Learner With An Issue
QA E-Teach & E-Assessment Issue
Required fields are marked with an asterisk*
{"xsrfToken":"70dae689cb0ac374715ed4d6cad8bb1552332436_lout","branding":{"id":"2","key":"eorg","name":"Qualsafe E-Product Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/315b3b56-55eb-403b-bcf8-ea71ea053d56/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY2ZWNkMi00NWEyLTQ4YjgtOTFmOS03ODU4NmZkNWQ0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxNWIzYjU2LTU1ZWItNDAzYi1iY2Y4LWVhNzFlYTA1M2Q1NiI6WyJyZWFkIl19LCJleHAiOjE3OTE2OTc5NjcsIm5iZiI6MTc5MTY5NzM2N30.KG8wyY5GuLCCFwZUAy5ZApNxX5lEjMoL1rYsDHFb2Gs&client=2df6ecd2-45a2-48b8-91f9-78586fd5d47c&mode=fit","logoId":"315b3b56-55eb-403b-bcf8-ea71ea053d56","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Qualsafe Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Qualsafe Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#313061","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/253ba2d1-e052-4b2d-8e6a-3b8fd0ed81ad/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY2ZWNkMi00NWEyLTQ4YjgtOTFmOS03ODU4NmZkNWQ0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1M2JhMmQxLWUwNTItNGIyZC04ZTZhLTNiOGZkMGVkODFhZCI6WyJyZWFkIl19LCJleHAiOjE3OTE2OTc5NjcsIm5iZiI6MTc5MTY5NzM2N30.KWx-SbNo9zeV3FPIoXfS60Jxwr7wu8sTDurI8ZXS288&client=2df6ecd2-45a2-48b8-91f9-78586fd5d47c&height=300&mode=fit","bannerMediaApiFileId":"253ba2d1-e052-4b2d-8e6a-3b8fd0ed81ad","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"eorg","projectId":10071,"serviceDeskId":2,"name":"Qualsafe E-Product Helpdesk","description":"<p>Welcome! Qualsafe customers can raise a request for IT Support by using the following options:</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"35","name":"E-Learning/Blended Learning Course Issue","descriptionHtml":"","callToAction":"E-Learning/Blended Learning Course Issue","introHtml":"","icon":10614,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[20,21],"key":""},{"id":"90","name":"Feature Improvement/Suggestion","descriptionHtml":"","callToAction":"Feature Improvement/Suggestion","introHtml":"","icon":10498,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[21,20],"key":""},{"id":"37","name":"General Issue/Query","descriptionHtml":"","callToAction":"General Issue/Query","introHtml":"","icon":10466,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[21],"key":""},{"id":"92","name":"General Issue/Query (Centre)","descriptionHtml":"","callToAction":"General Issue/Query (Centre)","introHtml":"","icon":10466,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[20],"key":""},{"id":"36","name":"Issue accessing Learner Portal","descriptionHtml":"","callToAction":"Issue accessing Learner Portal","introHtml":"","icon":10633,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[20,21],"key":""},{"id":"89","name":"Issue submitting a course","descriptionHtml":"","callToAction":"Issue submitting a course","introHtml":"","icon":10639,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[20],"key":""},{"id":"32","name":"Learner Portal Password Reset","descriptionHtml":"","callToAction":"Learner Portal Password Reset","introHtml":"","icon":10602,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[21,20],"key":""},{"id":"91","name":"Paperwork Issue","descriptionHtml":"","callToAction":"Paperwork Issue","introHtml":"","icon":10612,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[20],"key":""},{"id":"93","name":"Password Reset (Centre Staff)","descriptionHtml":"","callToAction":"Password Reset (Centre Staff)","introHtml":"","icon":10602,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[20],"key":""},{"id":"133","name":"QA E-Teach & E-Assessment Issue","descriptionHtml":"","callToAction":"QA E-Teach & E-Assessment Issue","introHtml":"","icon":10482,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[20,21],"key":""},{"id":"33","name":"Request a New Welcome Email","descriptionHtml":"","callToAction":"Request a New Welcome Email","introHtml":"","icon":10616,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[21,20],"key":""},{"id":"88","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10639,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[],"key":""},{"id":"34","name":"General Query","descriptionHtml":"","callToAction":"General Query","introHtml":"","icon":10501,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"I'm A Learner With An Issue"},{"id":20,"name":"I'm A Centre With An Issue"}],"orderMapping":{"12":[35,36,89,33,32,37,34,90],"21":[35,133,36,32,33,37,90],"20":[89,91,93,35,133,36,32,33,92,90]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"40b4be76-da65-3a89-a8e7-a2dab0647b3d","appLinkName":"System Confluence","appLinkUrl":"https://qualsafe.atlassian.net/wiki","spaceKey":"EORG","spaceName":"Qualsafe E-Product Helpdesk","spaceUrl":"https://qualsafe.atlassian.net/wiki/spaces/EORG","isServer":false},"labels":[],"projectKey":"EORG","serviceDeskId":2,"kbLinkDomainURLs":["https://qualsafe.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EORG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY2ZWNkMi00NWEyLTQ4YjgtOTFmOS03ODU4NmZkNWQ0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyOTk1NzA5NTIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTY5ODU2NywibmJmIjoxNzkxNjk3MzY3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5HClAH6w4QjBAUd3uEW9wyuCT2C3XZd-lEdrCQUUuUA","targetCollection":"upload-user-collection--1299570952","endpointUrl":"https://api.media.atlassian.com","clientId":"2df6ecd2-45a2-48b8-91f9-78586fd5d47c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":133,"projectId":10071,"issueType":{"id":"10135","name":"[System] Incident"},"form":{"name":"QA E-Teach & E-Assessment Issue","descriptionHtml":"","callToAction":"QA E-Teach & E-Assessment Issue","intro":"","instructions":"","icon":10482,"iconUrl":"https://qualsafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/133","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/133","calendarParams":{"firstDay":0,"date":"2026-10-11T06:42:47+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"40b4be76-da65-3a89-a8e7-a2dab0647b3d","appLinkName":"System Confluence","appLinkUrl":"https://qualsafe.atlassian.net/wiki","spaceKey":"EORG","spaceName":"Qualsafe E-Product Helpdesk","spaceUrl":"https://qualsafe.atlassian.net/wiki/spaces/EORG","isServer":false},"labels":[],"projectKey":"EORG","serviceDeskId":2,"kbLinkDomainURLs":["https://qualsafe.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY2ZWNkMi00NWEyLTQ4YjgtOTFmOS03ODU4NmZkNWQ0N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyOTk1NzA5NTIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MTY5ODU2NywibmJmIjoxNzkxNjk3MzY3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5HClAH6w4QjBAUd3uEW9wyuCT2C3XZd-lEdrCQUUuUA","targetCollection":"upload-user-collection--1299570952","endpointUrl":"https://api.media.atlassian.com","clientId":"2df6ecd2-45a2-48b8-91f9-78586fd5d47c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9,"updated":"2023-12-20T09:58:04.368439Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[133],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"QA E-Teach & E-Assessment Issue","submit":{"lock":false,"pdf":false},"templateFormUuid":"7c40cd17-b686-41e4-bda7-d71fa7d3c0f0"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"^If there is an email confirmation box above this text, please ensure you have entered your contact email address here^","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"ea647e6f-9551-4e97-9869-73ab312fef35"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e7f9f1aa-a03f-4e3d-85ae-09949c0b0d27"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"5dad19dc-5508-4483-8a0f-128cd8d6fd84"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e2858619-55ba-41eb-8f4a-a8512fac228b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"cb617758-d54e-4e08-9c81-9b75b10d986e"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"5fbf71d3-60b5-4b3b-8445-66491d82b33f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"67d98693-15a8-41fd-ae63-ddcaa299bd5a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"ff5c4efb-51f0-470c-ac8d-b4bf1484edad"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"88a80232-7c98-4e79-97c3-c71febf1e51c"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"7ede3ca2-abb5-4552-887d-1f65151bdcad"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"83151239-fd3b-4471-9ddd-4383649d4c29"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"dd421338-6376-4895-b784-f2766684e086"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"158ff028-7c33-4739-91e5-27c18d04209e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"bb9dc1ed-d8d6-4f6d-b50e-0e3eff08d238"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"14eeb72e-e9e1-49b9-9694-3806e1eadb10"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Learner Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Course Slide Number ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"cd","label":"Which Operating System is being used?","description":"","validation":{"rq":false},"jiraField":"customfield_10188","questionKey":""},"10":{"type":"dt","label":"Date/Time the issue occurred","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"da","label":"Start Date of the course ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cd","label":"How urgently does this need to be fixed?","description":"","validation":{"rq":true},"jiraField":"customfield_10152","questionKey":""},"7":{"type":"ts","label":"Learner Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Course Reference ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"cd","label":"What device is being used? ","description":"","validation":{"rq":false},"jiraField":"customfield_10186","questionKey":""},"9":{"type":"ts","label":"Learner Phone Number ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Page URL ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"17":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"cd","label":"Which web browser is being used?","description":"","validation":{"rq":false},"jiraField":"customfield_10187","questionKey":""}}},"uuid":"7c40cd17-b686-41e4-bda7-d71fa7d3c0f0"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9,"updated":"2023-12-20T09:58:04.368439Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[133],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"QA E-Teach & E-Assessment Issue","submit":{"lock":false,"pdf":false},"templateFormUuid":"7c40cd17-b686-41e4-bda7-d71fa7d3c0f0"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"^If there is an email confirmation box above this text, please ensure you have entered your contact email address here^","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"ea647e6f-9551-4e97-9869-73ab312fef35"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e7f9f1aa-a03f-4e3d-85ae-09949c0b0d27"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"5dad19dc-5508-4483-8a0f-128cd8d6fd84"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e2858619-55ba-41eb-8f4a-a8512fac228b"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"cb617758-d54e-4e08-9c81-9b75b10d986e"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"5fbf71d3-60b5-4b3b-8445-66491d82b33f"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"67d98693-15a8-41fd-ae63-ddcaa299bd5a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"ff5c4efb-51f0-470c-ac8d-b4bf1484edad"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"88a80232-7c98-4e79-97c3-c71febf1e51c"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"7ede3ca2-abb5-4552-887d-1f65151bdcad"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"83151239-fd3b-4471-9ddd-4383649d4c29"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"dd421338-6376-4895-b784-f2766684e086"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"158ff028-7c33-4739-91e5-27c18d04209e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"bb9dc1ed-d8d6-4f6d-b50e-0e3eff08d238"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"14eeb72e-e9e1-49b9-9694-3806e1eadb10"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Learner Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Course Slide Number ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"cd","label":"Which Operating System is being used?","description":"","validation":{"rq":false},"jiraField":"customfield_10188","questionKey":""},"10":{"type":"dt","label":"Date/Time the issue occurred","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"da","label":"Start Date of the course ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cd","label":"How urgently does this need to be fixed?","description":"","validation":{"rq":true},"jiraField":"customfield_10152","questionKey":""},"7":{"type":"ts","label":"Learner Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Course Reference ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"cd","label":"What device is being used? ","description":"","validation":{"rq":false},"jiraField":"customfield_10186","questionKey":""},"9":{"type":"ts","label":"Learner Phone Number ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Page URL ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"17":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"cd","label":"Which web browser is being used?","description":"","validation":{"rq":false},"jiraField":"customfield_10187","questionKey":""}}},"uuid":"7c40cd17-b686-41e4-bda7-d71fa7d3c0f0"},"linkedJiraFields":["summary","customfield_10152","customfield_10186","customfield_10187","customfield_10188"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}